Have an Appointment Booked? CLICK HERE FOR OUR WELCOME BACK MESSAGE
PRE-BOOK YOUR SPA APPOINTMENT NOW!
Please see below a couple updates for both of our Locations!
Starting Sept 3 we will be open Monday to Saturday from 9am – 9:15pm for Fall 2020. Our hours could change depending on Health Officials and Government Recommendations for Phase 2. We will make sure to update our social media pages if any changes occur. Thank you for your patience and understanding with all the new changes due to COVID-19.
At this time we ask for your support, patience and understanding as we adjust to this new normal to ensure both client and team members safety.
In accordance with Alberta Health Services Guidelines Recent Update:
Additional Consideration for Massage Therapy & Personal Spa Services
• Clients and practitioners are required to wear non-medical face masks at all times.
• If a client has difficulty breathing while face-down during a massage treatment, their mask may be removed.
• Once the massage is complete, or once the client moves to a face-up position, the client should perform hand hygiene (use hand sanitizer) and put on a mask.
With your support YOU help keep yourself safe, protect and keep others safe and help our team feel safe, comfortable & confident to perform your services!
Our Staff will always wear masks (surgical or non-medical) while working directly with clients and anywhere where physical distancing cannot be maintained. Thank you for supporting our local business and the Mandatory Alberta Health Guidelines put in place for our business and the spa industry to follow at this time. With your support this allows us to operate, employ countless team members as well as remain open to serve our community and help you feel Totally Refreshed!
Update 1: New Appointment Booking Software!
PLEASE CREATE A NEW ONLINE ACCOUNT TO BOOK IN ON OUR NEW SOFTWARE
We have officially launched a new software which has a new ONLINE booking platform now available for bookings! Please know that there may be some tweaks here and there but we promise you that we are working towards making it as seamless as possible! This will make booking appointments easier and quicker for you. Please note that if you book an appointment you will receive an appointment reminder and welcome back email closer to your first scheduled appointment!
In this email we’ll also have any updates about Phase 2 and a health screening waiver that will need to be filled out via your phone prior to your service.
The online screening waiver works best in chrome or firefox.
DUE TO REDUCED HOURS WE NEED TO MAXIMIZE BOOKING TIMES, WE MAY PHONE YOU TO ADJUST YOUR BOOKING TIME SLIGHTLY. THANK YOU FOR UNDERSTANDING!
North Location – Online Booking Link
South Location – Online Booking Link
Update 2: Short Term Reduced Hours and Capacity
Following guidelines for Phase 2 re-opening we have been required to reduce our hours and capacity to effectively allow the required socially distancing for clients. In phase 2 we will be reducing our normal capacity along with having more time between appointments for proper sanitization. Please note that we may need to call you and adjust your service time slightly if it conflicts with time between appointments for proper cleaning procedures. We hope you understand that this new way of doing business is new to us and if we need to adjust our scheduled appointments slightly to accommodate the increase in safety procedures and government requirements.
Update 3: Steams NOT available at this time (HOPEFULLY SOON THOUGH!)
Steams are currently NOT available at this time. We hope to have an update soon on when we will be reopening steams.
Update 4: Select Therapist appointment lengths
Due to our reduced hours for the time being, in combination with the three month closure, some select therapists that you normally see may only have openings for 60mins and under. Massage Therapy is an extremely physical career. Our therapists have been off for 3 months and we want to ensure that their return is as comfortable and as stress free as possible. Totally Refreshed is allowing all massage therapists the option to choose time lengths of appointments upon their return to ensure their physical and mental health is taken care of as we transition back to work.
If you are trying to book in with a therapist that you normally see for a service length over 60mins their available times may not show. We encourage you to try booking 60mins if this is the case to book in with your select service provider.
Update 5: MediSpa Services
With summer and sun exposure MediSpa services require a skin consult before treatment to ensure your safety. If you are new client to our MediSpa services please book in for a 30min Complimentary Laser Consultation (NEW CLIENTS). If you are an existing laser client please book in for a 15min Complimentary Laser Consultation (EXISTING CLIENTS) on our website for any facial or body laser treatments.
Existing clients that are wanting to book in for Laser Hair Removal for areas that are not exposed to sun will not require an updated skin consult. Please book your appointment online!