If you receive a massage from one of our Registered Massage Therapists, you will be provided with an insurance receipt that can be submitted to your extended health benefits plan for reimbursement. We make the process easy by providing all the documentation required for you to submit your claim directly to your insurance provider. Please note that massage services purchased using a gift card are not eligible for insurance receipts in accordance with Massage Therapy Association Code of Ethics guidelines.

24hr Cancellation notice is required for all spa services. Different policies may apply to larger bookings.

Appointments that are cancelled not in the required notice time will be charged the full amount for the services reserved for the client.

For single appointment services we recommend booking 1-2 weeks in advance, although sometimes we are able to accommodate people on the day of depending on availability! Some therapists, stylists and estheticians book up faster than others, if you request a certain staff member to perform your services you may need to book well in advance.  If you would like a package, we recommend reserving two-three weeks ahead, for best availability. For larger group bookings we advise 4-8 weeks in advance.

Pregnancy & Massage Therapy

Massage therapy can be a wonderful way to help relieve tension, reduce stress, and support overall well-being during pregnancy. Clients who are pregnant are welcome to book a Prenatal Massage with one of our Registered Massage Therapists who is specially trained in providing safe and comfortable treatments for expecting mothers.

Prenatal massage appointments are available for clients who are at least 13 weeks pregnant. When booking, please let our team know how far along you are so we can ensure the most appropriate accommodations are made for your comfort and safety.

Pregnancy & Steam Baths

For the safety of both mother and baby, steam baths are not recommended during pregnancy. Changes in body temperature and prolonged exposure to heat may increase the risk of complications. As a result, we do not permit pregnant clients to use our steam bath facilities.

We look forward to welcoming you back to enjoy our steam baths after the arrival of your little one. In the meantime, we invite you to explore our prenatal massage services and other pregnancy-safe spa experiences.

No.  The insurance companies do not cover late fees or missed appointment fees.  We can still give you a receipt for paying the fee, but it will be ineligible for reimbursement and/or direct billing. Receipts will indicate that the charge amount is for a NO SHOW / CANCELLATION APPOINTMENT FEE and not for a service that has been rendered. These receipts cannot be submitted for reimbursement by health benefit plans and are not eligible for direct billing by the massage therapist.